Crypto Casino Refuses to Pay Out: What to Do?

Fast withdrawals are among the most significant advantages of gambling with cryptocurrencies. However, even when you play at reputable casinos, like the ones Crypto Gamba recommends, you can experience a payout refusal.

In this article, we discuss the situations in which the casino can decline your withdrawal request. We also suggest what to do to avoid these situations and withdraw your winnings smoothly.

Reasons Why Crypto Casinos Can Refuse to Pay Out

You don't have to play at a rogue casino to get your withdrawal request declined. That can happen when you play on trustworthy platforms, too. Although, in some cases, the casino can make a mistake and your complaint can be justified, refusals usually happen for a reason. Here are the most common ones.

Multiple Accounts

Like standard online casinos, crypto casinos prohibit registering more than one account. This measure is in place to prevent users from claiming multiple welcome bonuses. Operators track user activity, and if they notice any attempt to abuse bonuses, they can block your account and refuse to pay out your winnings.

Restricted Region

Another behaviour operators frown upon is accessing gambling sites from restricted territories. They do so to protect themselves as they don't want to breach local laws or lose their licence. Although crypto casinos are more flexible, they can also freeze your account and funds in it if you're coming from one of the countries where they explicitly don't offer their services. Using a VPN service to mask your IP address can have the same consequences.

Failed Identity Verification

Many players who want to maintain a low profile flock to crypto casinos. Unfortunately, even those considered no KYC casinos can request identity verification before paying out winnings. Sometimes, this applies only to larger amounts. In case you fail to verify your identity or the details you provide don't match the ones you submitted during registration, your account can be suspended. In this case, you won't be able to transfer your winnings from your casino account to your crypto wallet.

Unfulfilled Wagering Requirements

Like those that accept fiat currencies, crypto casinos are very rigorous when it comes to bonuses and their terms and conditions. First of all, you won't be able to use multiple bonuses at the same time, even when they are of different formats, like reload and cashback. In other words, you must use the first bonus up and meet the wagering requirements attached to it to get the next. By failing to do so, you risk getting your account and funds frozen.

What to Do to Avoid Payout Refusal?

The good news is that when you play at a reputable crypto casino, the chances that the casino will refuse to pay out your winnings are minimal if you play by the rules. So, here's what you should do to avoid having the operator block your account and funds.

Use Single Account

You should take the one account per household or IP address policy seriously. So, make sure not to violate it, or you may be permanently banned and your winnings frozen. No matter how tempting a welcome bonus may be, claim the one you qualify for when creating an account and move on to other promos. If you're interested in exploring more welcome bonuses, consider choosing another platform that accepts Bitcoin and other cryptocurrencies. On Cryptogamba.com, you can find various trusted operators with attractive signup offers, so pick those you like best.

Don't Use VPN

If you are living in a region where a certain crypto gambling platform doesn't operate, go for another one instead of using a VPN service. That's how you'll be sure you won't be prevented from logging in and withdrawing your winnings.

Register with Accurate Details

Always double-check the information you enter while registering with the casino. Any mismatches may be considered an attempt at fraud and could result in the freezing of your funds. Therefore, always provide accurate details from your ID that match those in your utility bills or bank statements to avoid this kind of inconvenience. If you want to keep your identity entirely hidden, consider using privacy coins like Zcash or Monero.

Never Claim Multiple Bonuses

It's of the utmost importance not to abuse bonuses while playing at crypto casinos. Like creating multiple accounts, claiming multiple bonuses is strictly prohibited. Considered a violation of rules, this can lead to getting your winnings void. Sometimes, the consequence can be even the termination of your account. So, to avoid this, always use one bonus at a time.

Closing Thoughts

Besides the scenarios described above, there are others you should be aware of. For instance, if you want to self-exclude, make sure to cash out your winnings before sending a request. The process is irreversible once you initiate it, so you won't be able to retrieve your funds later.

We can't stress enough the importance of reading the T&Cs. So, do your homework and make sure to understand all the rules before you sign up and start playing with real money. If you believe that the operator has treated you unfairly and frozen your funds without a good reason, get in touch with customer support and make sure to submit all the evidence that you should be paid out.